Do’s and Don’ts on eBay to safeguard your sale transactions

eBay

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After 4 long years I had to rely on eBay once again to sell my phone as OLX or Quikr didn’t help me fetch the right price. Few of you might know that I was in a fix with an eBay transaction after selling an iPhone as even though I sold a perfectly working and as described iPhone the buyer raised a refund request stating that the iPhone I shipped was faulty. So after getting immensely useful help and insights shared from few friends I could successfully win the battle against the buyer and get my money after a month long wait. This blog post will be useful especially for high value transactions done on eBay.

Here is are a few points to note and that might help every seller on eBay and few points in common for buyer too! Read on.

Step 1: The listing

Always remember that anything and everything can be used against you! So ensure that the listing you create on eBay is accurate and covers as much information as possible about the product you sell.

Do not hide any information hoping to dupe the buyer and sell your product. This can hit back really bad against you and you might end up loosing your money and the product you sell too in a few cases.

One more important aspect is about shipping, most companies do not accept electronics (unless you are a power seller and eBay helps you) so workout the shipping costs and shipping partner before hand. Most companies do not ship to specific regions so mention specifically in your listing saying that you do not ship to certain locations.

For shipping I always rely on Shree Maruti Courier so I specifically mention in my listings requesting the buyer to validate before hand if Shree Maruti Courier delivers to their location and if not I will cancel the transaction.

Step 2: After the purchase and before shipping

After the sale has been made ensure to maintain proper communication with the buyer through eBay messages only so that you can pool in enough proof. Send a message thanking for the purchase and indicate when he might expect shipping details etc.

Do pack your product properly and ensure that you have some means of ensuring that the package has not been tampered by the shipping company in case something goes wrong.

What I generally do is that pack the product in a cardboard box and sign at random places on the box and tape it up on the signatures when I pack the box. This way when someone removes the tape it will peel off the signature too along with the tape so if anyone tries to repack it will help the buyer to know that once he receives the package.

Before packing the product ensure that you note down important details about the product such as serial number, IMEI number, warranty card number etc. that you might need later.

For high valued items do ensure to record a video of packing the product right until it is sealed, it’s worth the efforts you put in.

Step 3: The shipment

DO NOT UNDER VALUE THE PRODUCT TO SAVE SHIPPING COST * repeat 10 times *

When you get the shipment label or slip make sure you get the product description and value clearly written on the slip. This will help you out when things go wrong.

Update the shipping details to the buyer on your eBay portal once you have the shipment done.

Step 4: Post shipment

Do track the shipment and specifically update the buyer by eBay messages as soon as the product is received and request him to confirm the product receipt on eBay.

Extra tips if things go wrong – if buyer claims that the product you sent is faulty whereas you actually sent a perfectly working product.

First things first, the claims office will try to reach out to you and talk about what happened so ensure that the contact details on your ebay account are up to date, your phone is reachable and you attend your calls!

1. Send a message to buyer requesting for proof of pics of packing and pics of product.
2. Request the buyer to take the product to the service centre and get a proof/receipt/service report that the product is not working with the serial number of the product clearly mentioned in the report. Validate if the serial number matches that of the product you sent.
3. Even before you get a call from eBay claims team send all the proof that you have along with Case ID, Paisapay transaction ID and product listing ID to insellerverification [AT] ebay [DOT] com
4. In case the claim goes against you, the claims team asks the buyer to send the product back and he gets a refund then make a request to the claims team to hold the refund until the product reaches you. This is very important as there were situations reported by sellers where in a few buyers shipped back wrong/broken products to the seller.
5. When you get back your shipment make sure to record a video right from the time of receiving the shipment till you open it. Send it as a proof if the buyer sends back a wrong product.

If anyone has any more points to add then please do add in comments so that I can update my blog post.

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